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Airlines are improving their baggage management practices, with the rate of mishandled bags falling by 70.5 per cent over the last decade to a record low as technology allows for better tracking, according to a report released on Thursday. Delayed, damaged anAirlines mishandling 70.5% fewer bags over last decade - report
Airlines are improving their baggage management practices, with the rate of mishandled bags falling by 70.5 per cent over the last decade to a record low as technology allows for better tracking, according to a report released on Thursday. Delayed, damaged and lost bags cost airlines an estimated $2.3 billion in compensation, transport and other imposts last year, the report from Swiss aviation technology group SITA shows, down 46 per cent from a decade ago. «In every service industry 'the mistake' is very expensive,» SITA CEO Barbara Dalibard said in an interview before the report was released. «If you reduce drastically the number of events of this kind you make huge savings. It also reduces anxiety for the passengers.» In 2017, 5.57 bags were mishandled for every 1,000 passengers, a record low. That added up to 22.7 million bags globally. To help cut down on mishandled bags, International Air Transport Association members, representing 83 per cent of the world's air traffic, have agreed to keep track of each bag at specific points in the journey from this June. The carriers will have to share that information with all involved in delivering those bags back to passengers at... Read more