newsare.net
Grab's co-founder and CEO, Anthony Tan, went undercover as a private-hire driver and shared his experience in a LinkedIn post on Wednesday (Sept 25). By going on the ground, he aims to test the Grab driver app, get direct feedback from passengers and finUndercover boss: Grab CEO becomes PHV driver for a day
Grab's co-founder and CEO, Anthony Tan, went undercover as a private-hire driver and shared his experience in a LinkedIn post on Wednesday (Sept 25). By going on the ground, he aims to test the Grab driver app, get direct feedback from passengers and find areas of improvement that are potentially missed by teams not involved with ground operations. Tan assumed his role as driver on a Sunday afternoon and drove a GrabRentals Hyundai Kona EV. Throughout the vlog, the 41-year-old was candid about the user experience of Grab's driver app. He complimented the ease and accuracy of GrabMaps' lane detection features, but raised an issue with its automated safety messages. While they serve as good reminders, he noted how these messages would block his view of the map. Between «back-to-back» rides, Tan also shared feedback from his passengers. One customer told him her personal grievances regarding cancelled rides whenever drivers were too far away from her location. In comparison, she commended Grab's exclusive Premium feature for being fast and reliable whenever she was in a rush to get to her destination. Read more