SingPost shutters 12 post offices in 2 years and pivots to new service model as fewer consumers use mail
SINGAPORE — National postal service provider Singapore Post has closed 12 post offices, or one out of five branches, in the last two years.
This comes as the company struggles with declining mail volumes as most turn to electronic communication instead.
Five of the shuttered post office branches were in malls, including Suntec City, Northpoint City and Westgate, while the rest were either standalone branches or found in community clubs, office buildings or Housing Board blocks. SingPost has 44 post offices remaining.
A SingPost spokesperson told The Straits Times that adjustments will be made to some post offices and locations to ensure postal services remain cost-effective and relevant.
This is part of business transformation efforts to meet evolving consumer demands in a rapidly changing digital landscape, she said.
One of the most recent branches to cease operations was the one at The Clementi Mall, which had operated for 11 years before it closed on Sept 20. The nearest alternative branch is a 15-minute bus trip away — in Clementi West Street 2, near West Coast Plaza.