Cellphone retailers fail mystery shopping test, researchers plan to tell CRTC inquiry
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Mystery shoppers who paid 36 visits to major cellphone retailers in the Ottawa area say they encountered a general lack of knowledge, misinformation, and a total lack of adequate information in writing.Cellphone retailers fail mystery shopping test, researchers plan to tell CRTC inquiry
Mystery shoppers who paid 36 visits to major cellphone retailers in the Ottawa area say they encountered a general lack of knowledge, misinformation, and a total lack of adequate information in writing. Read more