Eswatini to introduce National Customer Service Index
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Eswatini plans to launch a National Customer Service Index. This tool will measure service delivery standards across different sectors. It aims to help businesses identify specific areas where they need to improve. Dr Oliver Museka announced the initiative on November 6, 2026. The announcement took place during the 11th Customer Experience Awards. The event was held at Happy Valley in Ezulwini.
MBABANE – Eswatini is set to introduce a National Customer Service Index to measure service delivery standards and help businesses identify areas requiring improvement. Dr Oliver Museka announced the planned introduction of the index during the 11th Customer Experience Awards held November 6, 2026 at Happy Valley in Ezulwini, where he outlined efforts to strengthen […] The post Eswatini to introduce National Customer Service Index appeared first on Times of Eswatini .
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