“Completely unacceptable service”
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The CEO of Primary Health Care of the Capital Area has described current service levels as unacceptable. This follows reports that patients feel ignored or cannot reach healthcare professionals. The organization is now working to reduce telephone response times. There is also a push to standardize services at clinics throughout the capital area.
The CEO of Primary Health Care of the Capital Area says it is unacceptable for patients to feel that they are not being listened to or that they cannot reach healthcare professionals when seeking help. Efforts are underway to improve telephone response times and standardize services at healthcare clinics across the capital area.