SIA defends new Business Class seats following public outcry, says colours, materials and finishes ‘carefully selected’
Full story
SIA is defending its new Business Class seats after facing public backlash. The company stated that the materials, colors, and finishes were selected with care. Management intends to monitor customer feedback closely. They will use operational insights to improve different parts of the customer experience.
SIA says it will continue to closely monitor feedback and draw on operational insights to refine and enhance elements of the customer experience.