Almaty residents have been venting on social media about buses so packed that boarding turns into a physical struggle. Passengers describe being squeezed against the doors or left standing at a stop because there is no room left inside. The crowding is worst at peak times, when the number of people trying to get around outstrips what the fleet can carry. The city administration, the akimat, has now weighed in, and its statement caught residents off guard. NUR.KZ picked up the official response and relayed it to the public at large. The reply has since become part of the ongoing online argument about the state of the city's public transport. What commentators say they want, judging by the tone of the complaints, is action on capacity rather than further words.