Katong eatery apologises after diners not given itemised receipt, denies overcharging

Local eatery Heng Long Teochew Porridge clarified on Monday (Nov 9) that it did not overcharge a group of 10 diners, despite suggestions that they were.Nonetheless, it issued an apology for failing to provide an itemised receipt to the customers, who had requested a pricing breakdown.The incident occurred at Heng Long Teochew Porridge's Katong 240 outlet.In an Instagram post on Oct 28, an unhappy customer said his group was only issued a lump sum receipt, and that the bill was $180.He also warned against patronising the eatery, sharing video clips of the eaten dishes spread across two tables.Eatery respondsOn Monday, Heng Long Teochew Porridge acknowledged that they had failed to promptly provide the diners with an itemised receipt."This was a lapse in our service management, and we are truly sorry," it said in a statement posted on Facebook.Nonetheless, the eatery stressed that the diners were charged in accordance with menu prices.