Nearly 1.8 million calls to police emergency number 10111 abandoned, SAPS admits
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The South African Police Service admitted that nearly 1.8 million calls to the 10111 emergency number were abandoned during 2025/26. The agency acknowledged that call centers are facing problems. Severe staffing shortages contributed to the high number of missed calls.
Almost 1.8 million calls to South Africa's 10111 police emergency number were abandoned in 2025/26, with SAPS acknowledging severe staffing shortages and problems at call centres.