The Public Utilities Commission is telling Guyanese consumers to watch their electricity, telecommunications, water and sewerage services more closely. Commissioners made the point during a session organized to raise consumer awareness. Complaints, they said, must go first to the provider responsible before they go anywhere else. Consumers were also urged to document every complaint they make and keep the responses they receive. Written records give the Commission something solid to work with if a case reaches it. The PUC's view is that vigilant customers are the main safeguard against poor service. Utility companies tend to respond faster when complaints arrive properly documented instead of as vague grumbling.