Make customer service a lifestyle, not a favour

Findings of the inaugural National Customer Satisfaction Index have brought our structural service delivery gaps into sharp, scientific focus. For years, Malawians have endured deplorable treatment within public institutions and this survey simply provides the empirical data to prove it. In Malawi, toxic customer care is not exclusive to the public sector. The private sector … The post Make customer service a lifestyle, not a favour appeared first on Nation Online .