Ulasan buruk jadi senjata ugutan
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Some homestay guests display a sense of psychological entitlement because they have paid for a service. This attitude leads some customers to act without considering the rights of the property owners. In some cases, bad reviews are used as a weapon for threats.
Kuala Lumpur: Sikap ‘saya sudah bayar’ mencerminkan ‘psychological entitlement’ atau rasa berhak secara berlebihan yang boleh mendorong segelintir pelanggan inap desa bertindak tanpa memikirkan hak pemilik premis. © New Straits Times Press (M) Bhd