Singtel fined $1 million over March disruptions that hit 720,000 mobile subscribers
The Infocomm Media Development Authority fined Singtel Mobile $1 million following service outages in March. These disruptions impacted around 720,000 business and consumer subscribers. The outages occurred over three days on March 16, 18, and 19. Regulators stated the events were within the company's control to prevent and were not caused by a cyberattack. Minister for Digital Development and Information Josephine Teo previously noted that service providers must resolve incidents within one hour. This penalty follows an investigation into the matter.
The Infocomm Media Development Authority (IMDA) has imposed a financial penalty of $1 million on Singtel Mobile for mobile service disruptions in March that affected about 720,000 mobile consumer and business subscribers.The disruptions over a three-day period on March 16, 18 and 19 were within Singtel's control to prevent, the regulator said in a statement on Tuesday (Oct 20), highlighting that they were not due to a cyberattack. On April 7, Minister for Digital Development and Information Josephine Teo, had said in a parliamentary reply that IMDA was investigating the incident, emphasising that service providers are required to ensure that service incidents are resolved within one hour.Telcos who are unable to do so may face enforcement action and have financial penalties imposed, the minister stated, adding that service providers are also required to conduct regular audits on key telecom infrastructure for resilience.