Prudential Life Insurance Ghana launched PRUConnect with the aim of giving customers more control over their insurance. The platform was presented as a practical service rather than a stand-alone technology project. Jane Dornukuor Mingle, the company’s chief executive, made those remarks at the launch. She described the initiative as an expression of Prudential’s promise to go the extra mile for policyholders. Her comments focused on the customer experience rather than on the technology itself. The brief announcement did not explain which insurance tasks customers can perform through PRUConnect. Nor did it describe when the service would become available or whether access would be limited to certain customers.