Ombud finds Nedbank not liable after customer loses R19,800 following cellphone theft
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The National Financial Ombud determined that Nedbank was not negligent after a customer's phone was stolen. Six unauthorized transactions occurred following the theft, resulting in a loss of R19,800. The customer managed to recover R4,000. The ombud found no evidence of maladministration by the bank. The customer was advised to seek the remaining balance from the beneficiary account holder.
A National Financial Ombud assessment found no evidence of negligence or maladministration by Nedbank after six unauthorised transactions followed the theft of a customer’s cellphone. The customer recovered R4,000 and was advised to pursue the beneficiary account holder for the balance.