Woman keeps getting Trip.com emails meant for other user with same name, personal info also visible
A woman who does not have a Trip.com account has been repeatedly receiving emails from the travel agency. The messages are meant for a different user who shares her first name. These confirmation emails mainly involve hotel bookings. The woman can see the names of guests and the hotels they booked. The emails also expose the prices and credit card numbers. She questioned why the company sends emails to unvalidated addresses.
A woman was frustrated after repeatedly receiving emails from Trip.com despite not being a user of the online travel agency.Stomper Felicia said she does not have a Trip.com account and that the confirmation emails — mainly involving hotel bookings — are meant for a user with the same first name as her.“I am not this Felicia L but I keep receiving her bookings in my email,” she lamented.“I can see the guests’ names, the hotel, the price, and their credit card number from the bookings. It’s in the emails and attachments, and all exposed to me.”Stomper questions why emails are sent to addresses that haven’t been validatedWhile the Stomper is unable to recall when exactly this began, her patience reached a tipping point when she recently received five such emails in one day. In the first two weeks of October, Felicia received more than 20 emails from Trip.com.