Understaffed, short runway, bad weather: String of complaints as Noel Gifts fails to deliver CNY hampers
Failed to receive or send your Chinese New Year gift hamper last week? Evidently, you're not alone.
A number of customers have taken to Facebook and Google Reviews to voice their frustration over the non-delivery of their CNY gift hampers from Noel Gifts.
It seems the hampers did not arrive on the stipulated delivery dates earlier this month (January 2023).
According to one Prudy Yeow, she placed an order for a hamper on Dec 26, 2022, for delivery on Jan 15, 2023. However, the hamper did not arrive on the day and remained undelivered as at Jan 18.
There were no calls or text alerts from Noel Gifts about the non-delivery. Yeow said that when she sent WhatsApp messages to Noel Gifts for updates, she did not receive any specific delivery date. Instead, the company simply apologised and said they were experiencing «overwhelming» orders.
Another customer, Louis Liu, said he had placed an order for Jan 9, but was not informed when the delivery failed to arrive on the day. Similarly, Liu has yet to receive any specific answers or dates regarding his delivery.