Customer fails to get refund from Tip Top Curry Puff despite store being closed on Labour Day
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A man ordered items from Tip Top Curry Puff at One Raffles Place on Labour Day (May 1) — only to be told that the store was closed and he could not get a refund. Stomp contributor Jon shared with Stomp he had paid $10.08 for his order but was livid when hCustomer fails to get refund from Tip Top Curry Puff despite store being closed on Labour Day
A man ordered items from Tip Top Curry Puff at One Raffles Place on Labour Day (May 1) — only to be told that the store was closed and he could not get a refund. Stomp contributor Jon shared with Stomp he had paid $10.08 for his order but was livid when he was told by a Grab customer service agent that they were 'unable to process a refund' for him as the order was ongoing. The agent explained that the opening hours for the store differed on Labour Day due to it being a public holiday and apologised that this was not updated on the app. Jon asked the agent: «Are you expecting me to pay for something you cannot deliver? Or do I have to put this on Stomp just to get my refund?» PHOTO: Stomp The agent apologised again and said that because the order was categorised as a self-pick-up, only the merchant could cancel the order. Read more
