Singtel fined $1m for outage that lasted over 4 hours, disrupted calls to emergency services
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Singapore's largest telco Singtel has been hit with a $1 million fine for a nationwide landline outage that disrupted calls to public institutions and emergency services on Oct 8, 2024. The Infocomm Media Development Authority (IMDA) said on Thursday (DeSingtel fined $1m for outage that lasted over 4 hours, disrupted calls to emergency services
Singapore's largest telco Singtel has been hit with a $1 million fine for a nationwide landline outage that disrupted calls to public institutions and emergency services on Oct 8, 2024. The Infocomm Media Development Authority (IMDA) said on Thursday (Dec 11) that it has concluded its probe into the incident that affected about 500,000 of Singtel's residential and corporate users. For about four hours that day, about half of the calls made to public service hotlines — including government agencies, banks and hospitals — could not be connected. The police and Singapore Civil Defence Force had urged the public to contact them via SMS instead. IMDA said the disruption had the potential to seriously impact the safety and security of the public. It also said the incident was within Singtel's control to prevent and was not caused by a cyberattack. Read more
