Complaints against the beauty industry in Singapore spiked by 76.2 per cent in 2025, leading to cumulative losses exceeding $2.1 million.In a media release on Monday (Feb 9), the Consumers Association of Singapore (Case) said the beauty industry received the most complaints in 2025, with 2,113 complaints compared to 1,199 complaints the year prior. In particular, the abrupt closure of massage and foot reflexology chain Wan Yang in November last year accounted for approximately $1,250,000 in prepayment losses, representing over half of the losses within the beauty industry, said Case. Of the complaints received against the beauty industry in 2025, approximately two in five involved prepayment losses resulting from sudden business closures, while around one in five involved unfair practices such as pressure sales tactics and misleading claims. Melvin Yong, president of Case, said that the sharp rise in prepayment losses in 2025 highlights the «urgent need for stronger safeguards». Read more