The owner of a local automotive detailer has admitted to generating fake five-star customer reviews and posting them on its business page on popular online car platform sgCarMart for the last two years. This comes after the Competition and Consumer Commission of Singapore (CCCS) launched an investigation into Lambency Detailing in January, following a customer complaint regarding unauthorised reviews using her name.In a media release on Thursday (July 3), the consumer watchdog said it confirmed with seven other Lambency Detailing customers that false reviews containing their names, car plate numbers, and photographs of their vehicles had been posted on sgCarMart without their consent.CCCS said it also used digital technology and algorithms in its investigations, which found mass postings of suspicious five-star reviews on sgCarMart on certain dates.When shown evidence, Holding company Quantum Globe, which owns and operates Lambency Detailing, admitted to having used their customers' information without their knowledge or consent to create the reviews. Read more