Customers of Royal Secrets Wellness, which shut down on Feb 28, have lost more than $1 million, the Consumers Association of Singapore (Case) said on Monday (March 23).The company, located in Winsland House at Killiney Road in Orchard, announced its closure in a Facebook post on Feb 28.It operated for nearly 30 years.Case president Melvin Yong said on Monday that the association is «deeply concerned» about the large losses suffered by consumers due to the closure, adding that Case has received 137 complaints with losses amounting to over $1,045,000.«Over 50 per cent of consumers affected were above the age of 46 years old. The average size of losses was $6,000, with the largest loss recorded as approximately $50,000,» he said.The association also noted claims that the spa may have continued collecting substantial prepayments from consumers despite being aware of its impending closure.«These concerns have been highlighted to the relevant authorities for investigation,» the association said. Read more