Mouldy frozen 'tang yuan'? Manufacturer claims 'temperature abuse' behind customer's complaint
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While cooking some frozen 'tang yuan' (glutinous rice balls), a customer discovered some «green stuff» on several of the sweet rice balls, which turned out to be mould. Taking to Facebook group Complaint Singapore on Tuesday (July 16), the shoMouldy frozen 'tang yuan'? Manufacturer claims 'temperature abuse' behind customer's complaint
While cooking some frozen 'tang yuan' (glutinous rice balls), a customer discovered some «green stuff» on several of the sweet rice balls, which turned out to be mould. Taking to Facebook group Complaint Singapore on Tuesday (July 16), the shopper said he had bought two packs of the Spring Home brand product from the FairPrice outlet at Yew Tee Point. Both packs expire in May 2025, and only one pack was affected, he added. Photos accompanying his post show dark green spots on several of the frozen glutinous rice balls. He said he bought the items over a month ago. The customer subsequently contacted food manufacturer Tee Yih Jia, which said in an email reply to him that their quality assurance and control team observed «serious mould growth» on the glutinous rice balls, which indicates that there is «a broken cold chain». The cold chain is the maintenance of temperature-sensitive food products at the correct temperature across the supply chain process to ensure food safety and quality. Read more