As AI creeps into telecoms, call centre agents worry they'll be replaced
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Some call centre agents at a major Canadian telecom company say they fear for their jobs as AI takes an increasing presence in their workplace. A Telus employee in B.C. says a company requirement to use an AI «co-pilot» on phone calls, part of a sAs AI creeps into telecoms, call centre agents worry they'll be replaced
Some call centre agents at a major Canadian telecom company say they fear for their jobs as AI takes an increasing presence in their workplace. A Telus employee in B.C. says a company requirement to use an AI «co-pilot» on phone calls, part of a suite of AI tools Telus uses internally, has her concerned she's training a system that will eventually take her job. Read more














