'Can't get through to anyone': Jetstar Asia passengers facing issues with refund applications
newsare.net
Unable to reschedule flights and receive refunds, many Jetstar Asia passengers are voicing their frustrations as they try to adjust their travel plans.Jetstar Asia announced on Wednesday (June 11) morning that it will be ceasing operations effective July 31 a'Can't get through to anyone': Jetstar Asia passengers facing issues with refund applications
Unable to reschedule flights and receive refunds, many Jetstar Asia passengers are voicing their frustrations as they try to adjust their travel plans.Jetstar Asia announced on Wednesday (June 11) morning that it will be ceasing operations effective July 31 after years of financial losses, and will be operating on a «progressively reduced schedule» for the next few weeks.In a statement on Wednesday, it said that customers with bookings after July 31 would be offered full refunds for their flights, but many are facing difficulties in claiming refunds.'Can't get through to anyone'Speaking to AsiaOne, an affected passenger, who wanted to be known as Megan, said that she has been unable to get help from customer service.The 27-year-old had booked a flight to Bangkok in August and received an email on Wednesday afternoon that provided a form to apply for a refund. Read more