FLOW scores best at customer service among utility providers, NWC scores lowest
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The Office of Utilities Regulation (OUR) says utility providers scored an average of 54 per cent in the delivery of customer service, based on the findings of its 2023 Mystery Shopping Research. The OUR said the top performer was FLOW at 65...FLOW scores best at customer service among utility providers, NWC scores lowest
The Office of Utilities Regulation (OUR) says utility providers scored an average of 54 per cent in the delivery of customer service, based on the findings of its 2023 Mystery Shopping Research. The OUR said the top performer was FLOW at 65... Read more