Foodpanda offers refunds to new Pandapro subscribers following CCCS warning about misleading ad
Foodpanda said on Wednesday (Nov 20) it will offer refunds to those who recently signed up for the Pandapro plan.
The spokesperson told AsiaOne that the food delivery platform will contact all affected subscribers to offer refunds on a no-questions-asked basis.
This comes after the Competition and Consumer Commission of Singapore (CCCS) issued the food delivery platform a warning for its misleading advertisement.
Foodpanda's campaign, which ran from July 1 to Sept 30, promised «unlimited free delivery on all restaurants» to those who purchased a Pandapro subscription, which starts from $4.99 a month.
The advertisement was displayed across multiple platforms, including the company's Instagram page, its in-app marketing as well as billboards and signages at public areas, said CCCS.
The lack of qualifiers in the campaign could mislead consumers into thinking that Pandapro subscribers would enjoy free delivery on all restaurants available on the app, the commission added.
However, Pandapro subscribers only received a $3 discount for all restaurants, or a discount of up to $6 for selected restaurants.