'Free meal while we bear the cost': Eatery accuses customer of removing items from Grab delivery to seek refund
An eatery in Ang Mo Kio has accused a customer of trying to cheat his way to free meals by submitting dubious refund claims through food delivery platform Grab.Speaking to AsiaOne, Eleanor Ng, the owner of Soi 19 Thai Wanton Mee, said that they have encountered the same customer more than once — in June, August and the latest on Oct 1. His modus operandi was to make an order through the Grab app indicating special requests, but later claimed that items were missing from his delivery after they were delivered. Ng, 44, added that Grab then deducted the full amount from the eatery’s earnings after the customer made the complaint through the delivery platform. The eatery’s boss said that she had make two appeals to Grab through the app before the payments were released to her a week later. “That’s where we found [it was] unfair and started to take notice of the customer’s name,” she said. In a Facebook post on Oct 1, the eatery said that the same customer had ordered from them again — but this time, the eatery was prepared.