'I can treat you like a dog': China Southern Airlines counter staff at Changi Airport insults passenger, airline apologises
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A clip of a conversation between a traveller and China Southern Airlines' ground staff at Changi Airport has gone viral, after the employee at the check-in counter was filmed insulting the passenger, calling the latter «a dog». According to Chi'I can treat you like a dog': China Southern Airlines counter staff at Changi Airport insults passenger, airline apologises
A clip of a conversation between a traveller and China Southern Airlines' ground staff at Changi Airport has gone viral, after the employee at the check-in counter was filmed insulting the passenger, calling the latter «a dog». According to Chinese media reports, the passenger, identified by his surname Yuan, was checking in for his flight CZ546 from Singapore to Chongqing on Tuesday (May 23). The Paper reported that Yuan had wanted to confirm if there was an extra charge for seats near the emergency exit. He then asked the counter staff if there was anyone there who could speak Mandarin. Despite overhearing staff members speaking amongst themselves in Mandarin, Yuan claimed that the male counter staff who served him pretended not to understand what he was saying and ignored his query. According to Chinese media, Yuan felt discriminated against for speaking in Mandarin and proceeded to use his mobile phone to take down the staff's particulars. Read more