Non-life-threatening calls to 995 will be referred to triage helpline in nation-wide trial from June 1
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Non-life-threatening calls to 995 will be referred to NurseFirst, a medical triage helpline, from June 1 in a nation-wide trial. According to a joint statement by the Ministry of Health (MOH) and the Ministry of Home Affairs (MHA) on Friday (May 30), the piNon-life-threatening calls to 995 will be referred to triage helpline in nation-wide trial from June 1
Non-life-threatening calls to 995 will be referred to NurseFirst, a medical triage helpline, from June 1 in a nation-wide trial. According to a joint statement by the Ministry of Health (MOH) and the Ministry of Home Affairs (MHA) on Friday (May 30), the pilot will run for six months in a bid to enhance the Singapore Civil Defence Force's (SCDF) ability to cope with a rising demand for Emergency Medical Services (EMS). The demand for EMS has been increasing rapidly over the years, and is expected to increase further given the ageing population and rising healthcare needs that Singapore currently faces. In 2024, SCDF received a total of 245,279 EMS calls. With an average of 672 calls daily, up 57 per cent in the last decade, SCDF needs to prioritise timely emergency medical responses to those facing life-threatening emergencies. NurseFirst helpline NurseFirst, operated by Woodlands Health (WH), was launched in February 2022 with funding from MOH to manage non-life-threatening cases in the northern district. Read more