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Upon receiving a text message from HSBC informing her that her online banking limit had been changed without her authorisation, an alarmed woman immediately contacted the bank. Several minutes later, while she was still on the phone with the customer servic'Spent 13 minutes asking me irrelevant questions': Woman says HSBC staff lax in stopping $10k fraudulent transfer
Upon receiving a text message from HSBC informing her that her online banking limit had been changed without her authorisation, an alarmed woman immediately contacted the bank. Several minutes later, while she was still on the phone with the customer service agent, she received another SMS notifying her that $10,402 had been transferred out of her account to an unknown account. But Weng Linger (transliteration), told Lianhe Zaobao that the fraudulent transfer on Feb 23 could have been prevented if the HSBC employee she spoke to had promptly heeded her request to block any suspicious activity or suspend her account. Said the 33-year-old media practitioner: «The chat agent spent 13 minutes asking me a plethora of irrelevant questions.» The questions were supposedly regarding when the transfer limit was first set up, if she wanted to set a lower limit and so on. Despite repeatedly stating that she had not made the change to her banking transfer limit and requesting for her account to be frozen, Weng said the agent did not immediately do so. Read more