StarHub broadband and TV services progressively restored after outage in many areas across Singapore
SINGAPORE – StarHub users in many areas across Singapore were unable to access their broadband and TV services for a few hours on the evening of Aug 20, with the issue being progressively resolved only after 9pm.
In response to queries from The Straits Times, StarHub said the issue stemmed from problems with its domain name system (DNS) servers.
The DNS is like a phonebook that matches domain names, such as those in website URLs, to internet protocol addresses, which are strings of numbers that identify devices on the internet.
“We apologise for the inconvenience caused by the disruption to broadband services experienced by some of our customers... This disruption may have caused slowness or interruptions to both broadband and TV services,” said a StarHub spokesperson.
To restore full service, StarHub advised customers to reboot their routers. If internet services are restored but television services remain down, they should restart their set-top box or television box.