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Bus operator Billion Stars Express has apologised to the two Australian passengers who said they were stranded at Woodlands Checkpoint after the coach bus departed without them on June 6. In a TikTok video posted that day, passenger Brenda Tee said she anTourists stranded at Woodlands Checkpoint: Bus company apologises, says driver waited 30 minutes before leaving
Bus operator Billion Stars Express has apologised to the two Australian passengers who said they were stranded at Woodlands Checkpoint after the coach bus departed without them on June 6. In a TikTok video posted that day, passenger Brenda Tee said she and her boyfriend had taken the overnight express bus from Kuala Lumpur to Singapore. Tee claimed that they had taken «no more than 15 minutes» to clear immigration at Woodlands Checkpoint. But when they reached the pick-up point, the bus had already left. And when she called Billion Stars Express, the customer service personnel allegedly told her: «You took too long, my bus driver cannot wait.» In a Facebook post last Friday (June 14), Billion Stars Express said in a statement that they «sincerely apologise for the inconvenience and poor experience» caused to the two tourists. Read more